These policies and principles stated below are applicable to all IT Egypt customers. Baianat
kindly requests all the customers to be committed to the enforcement of such agreement. The service is licensed
to the customers based on their approval of all the terms and conditions stated hereunder.
Please read the agreement carefully before starting to use the service. Clicking the button “I
agree” at the end of this agreement, means that the client totally agrees to commit all the terms and conditions
stated thereunder.
- It is prohibited to transfer, store or provide any data or
information of any materials violating the Islamic legislation or any other traditions and customs.
- All services provided by IT Egypt are used only for legal
purposes.
- Receiving or benefiting from a IT Egypt service means that you
agree to conform to the terms and conditions hereunder.
- IT Egypt has the right to amend the conditions hereof at any
time without any responsibility on IT Egypt side. IT Egypt shall notify the current customer of any amendments.
- The customers shall pay the service charges by the time the
customer demand the service.
- In case of website subscription renewal :
1- The customer shall commit to renewal at the time due as
stated in his/her invoice. The customer shall be notified of renewal in a period of 30 days in advance.
2- In case customer does not request renewal, backup copy shall
be retained for the customer’s website on IT Egypt server for 14 days at most.
3- Access to the account shall be prohibited within 48 hours of
the date of renewal. In case of the customer request to reactivate the account and retrieve backup of their
website, 200 USD shall be paid as reactivation charge.
- IT Egypt shall never hold the responsibility for any setbacks
resulting from financial transfer or bank deposits.
- When payment of deposits to IT Egypt bank account, notification
on such deposit shall be sent IT Egypt accounts department within no more than 72 hours.
- IT Egypt shall never hold the responsibility, under any
circumstances, for any commercial agreements away from IT Egypt ticket system or emails in IT Egypt website.
- IT Egypt shall never, under any circumstances, demand the
customers to send any information by any means except for IT Egypt ticket system.
- IT Egypt is entitled to decide, in accordance with Baiant
interests, to reject, terminate or cancel any contract.
- IT Egypt shall provide the best quality and efficiency of
services and ensure customer rights while fully committed to the time of contract agreed upon with the
customer.
- IT Egypt shall provide the highest level of stability of servers.
- IT Egypt shall maintain customer’s personal information and data
and never uncover them to any third party unless with official written permission from a governmental or
international competent body. In such case, customer shall be notified of the whole situation.
- IT Egypt shall keep the level of services and special offers
publically announced on IT Egypt official website without discrimination or distinction with respect to any
plan whatever.
- Baianat, in case of services interruptions in any time, shall
compensate customers with an additional intervals in return to the time when the services were temporarily
interrupted.
- IT Egypt shall deliver the services in the exact time as agreed
upon with the customer.
- IT Egypt shall contribute to customer convenience and provide
all the service required as much as possible without any additional efforts on the side of customer.
- IT Egypt shall keep transparent policies on informing customer
about hosting server status.
-It is strictly prohibited to use to IT Egypt servers to send
advertising or promotional SPAM of websites or products.
-It is prohibited to send SPAM and unwanted messages; including
messages to mailing list with permissions from recipients. This is a case of violating international laws and
legislations which puts IT Egypt legal liability to questioning. In case of such violation, the website shall
be taken down and closed immediately and constantly.
-IT Egypt has the right to change and modify price plans and
services at any time. Such modification shall be applied to new website projects and in case of renewal, but
not to websites already reserved before modification.
-IT Egypt shall provide, on daily, weekly and monthly basis,
website backup files for customers to be used if necessary. The customer shall hold full responsibility for
the website backup. IT Egypt shall never hold responsibility over any damage caused to the website backup due
to any hacking attacks and invalid permissions to backup folders and files.
-In case the customer does not request website subscription
renewal 7 days before deadline, IT Egypt shall cancel the server reservation constantly. The customer then does
not have the right to demand any financial rights or website backup files.
-In case the customer does not pay fees of a specified service,
IT Egypt has the right to isolate and terminate any services provided for the customer until he/she provides
payment of all services in full terms.
-IT Egypt shall ensure customer website security protect website
against content leakage, even if IT Egypt suspends the website subscription. IT Egypt shall provide a copy of
such website then to the customer.
-IT Egypt has the right to reject to host any website violating
IT Egypt public policy without having to provide any justifications and/or reasons.
-In order to keep high standards of services quality, IT Egypt has
the right to suspend the subscription of any website in case of violating Fair Usage Policy, FUP, and in turn
causes temporary or permanent damage to IT Egypt services provided to websites of other customers.
- The customer has the right to choose the design, colors and
shapes he/she wants as long as such design does not include any issues violating Islamic legislation (e.g.
picture of women, lyrics, etc.).
- Templates and final design are produced as PNG format. The
customer does not have the right to make use of images used in such templates in any way.
- The customer has the right to demand modification to the design
before the final design is approved.
- The customer has the right to reject the design only after
reviewing provided that the customer presents reasonable justifications for such rejection. The customer then
shall be committed to provide specific information and description for the new template.
- Project programing and coding shall be launched once the
customer approves the final template.
- IT Egypt shall hold no responsibility towards the customer, in
matters of modification, once the design is delivered to the customer as agreed upon.
- IT Egypt shall hold no responsibility over the design in case of
any change, diversion, or modification caused by the website owner/customer or any other third party.
- IT Egypt shall hold no responsibility over the design and
hosting in case of setbacks/defects caused by another company/ third party to which the customer delivers such
design.
- The customer shall pay half the amount agreed upon in the
contract by the beginning of the project. The rest shall be reimbursed when delivering the final project
template.
- Project period shall start from the date of first payment.
- Project delivery shall be vulnerable to maximum 7 days delay of
the delivery day due to nature of design services and requirements.
- IT Egypt shall hold no responsibility with respect to any
modification in the codes caused by the customer or any other developer who is affiliated to Baianat.
- The customer shall never publish the design without Baianat
copyrights included in it. In case the customer violates IT Egypt copyrights, IT Egypt then has the right to
publish the same design for free.
- Additional 40% of the project total reimbursement shall be
added in case the customer demands removal of IT Egypt copyrights from the design.
- The customer shall hold full responsibility for the website
backup to be used if necessary. IT Egypt shall never hold responsibility over any damage caused to the website
backup due to any hacking attacks and invalid permissions to backup folders and files.
-It is prohibited to transfer, store or provide any data or
information of any materials violating the Islamic legislation, copyrights property or patents.
-It is prohibited to contribute to launching or supporting
websites promoting illegal activities, racism, ideological extremism, degradation of religions, and/or any
threats to people.
-It is prohibited to upload any files containing viruses or SSHs
with the purpose of stealing information or causing damage. In case customer upload such files, the website
shall be taken down and closed constantly.
-It is prohibited to publish any software of applications related
to hacking or any educational materials on hacking and piracy.
-It is prohibited to cause any kind of damage to any website
hosted by IT Egypt or to IT Egypt servers.
-It is strictly prohibited to use to IT Egypt servers to send
advertising or promotional SPAM of websites or products.
-It is prohibited to send SPAM and unwanted messages; including
messages to mailing list with permissions from recipients. This is a case of violating international laws and
legislations which puts IT Egypt legal liability to questioning. In case of such violation, the website shall
be taken down and closed immediately and constantly.
-IT Egypt has the right to change and modify price plans and
services at any time. Such modification shall be applied to new website projects and in case of renewal, but
not to websites already reserved before modification.
-IT Egypt shall provide, on daily, weekly and monthly basis,
website backup files for customers to be used if necessary. The customer shall hold full responsibility for
the website backup. IT Egypt shall never hold responsibility over any damage caused to the website backup due
to any hacking attacks and invalid permissions to backup folders and files.
-In case the customer does not request website subscription
renewal 7 days before deadline, IT Egypt shall cancel the server reservation constantly. The customer then does
not have the right to demand any financial rights or website backup files.
-In case the customer does not pay fees of a specified service,
IT Egypt has the right to isolate and terminate any services provided for the customer until he/she provides
payment of all services in full terms.
-IT Egypt shall ensure customer website security protect website
against content leakage, even if IT Egypt suspends the website subscription. IT Egypt shall provide a copy of
such website then to the customer.
-IT Egypt has the right to reject to host any website violating
IT Egypt public policy without having to provide any justifications and/or reasons.
-In order to keep high standards of services quality, IT Egypt has
the right to suspend the subscription of any website in case of violating Fair Usage Policy, FUP, and in turn
causes temporary or permanent damage to IT Egypt services provided to websites of other customers.
Refunding policy shall be subject to the following :
-Refunding shall be provided if payment has been fully completed
before delivery of services.
-No refund shall be provided after 30 days from receiving the
service.
-Bank transfer expenses shall be deducted from the due amount.
-No refunding shall be provided in case of customer violation of
any terms and conditions stated in the contract of the services.
-No refunding shall be provided unless by a direct formal written
request from the customer sent via the email registered in IT Egypt mailing list and after confirming such
refunding request with the customer after calling him/her on their phone number registered in IT Egypt system.
