Keep your systems running smoothly with access to highly-trained support teams and quick response times
Create a ticketWhether we developed your website, software, or application, or it was developed by another institution, our experts are equipped to handle any maintenance & support request you have. From meeting deadlines to scheduled maintenance or emergency support, we are here when you need us.
WWe offer flexible support options that are designed to provide you with as support as you need. Whether you choose dedicated or priority-based support, you can customize a plan to meet your needs and budget. View our support options below and get in touch today to keep your site moving in the right direction.
Dedicated support means that you are provided with a dedicated resource available to handle any emergency or support request that you have. Paid on a monthly or yearly. You are provided with specific work hours based on your needs, and any additional hours required; are available at a discounted rate.
Priority-based support means that you will create a ticket for any work you need and we'll specify a resource to complete your request. You can purchase priority-based support in packages hours (10/20/50/100). Priority-based support is paid on an hourly basis.
We use the online project management tool Basecamp to monitor all of your requests.
Supporting time is calculated, and any hours left over will be for the next time you need support.
In addition to our standard SLA (Service Level Agreement), we can offer you an SLA that meets your specific business needs.
Before reporting a task completion, we hold extensive testing for quality assurance.
Each project includes signing a Non-Disclosure Agreement (NDA), which safeguards any confidential information.
Ensure that your website secure, up-to-date, and functional with regular maintenance and security support. We offer several maintenance and security services include; security and performance monitoring, maintenance, automatic backups, emergency support, and security audits& updates.
Improve your existing features, and fix weak points on your website. We can update your entire website, or just upgrade your modules, and features.
Make your website more powerful by adding new features or improving the existing one. Features that include; web design, SEO, and navigation, etc.
Get continuous design updates to keep your website attractive and modern. We offer a full range of design services, include; theme design, graphic design, and template design, etc.
